Terms and conditions

Any request for expertise must be the subject of a written request by email or mail. Each request must be the subject of an appointment date in agreement with the Expert and the requester.

Our file management is carried out with computer assistance. Unless you have justified opposition, the information collected during our services will be the subject of a computer recording reserved solely for the use of our firm. In application of the Data Protection Act, you can access your information from our office.

In the context of the GDPR law, the files processed only contain information that is related to the request for intervention. Any other information is not requested or destroyed.

Each service concludes with the establishment of a fee note sent to the claimant..

It is possible, on the basis of substantial fees, that we ask for a provision in order to implement the appraisal operations.

The self-employed Hugon arnaud Paris Auto Expertise reserves the right to refuse any request which does not respect the ethics of the automobile expert and which goes against his independence.

The same applies if the initial instructions of the expert are not respected. We reserve the right to abandon a file or a particular procedure in progress in this specific case.

In the case of technical assistance, legal protection or professional civil liability cases, the expert has no obligation of result on any agreement to end a dispute if the parties are still in disagreement. In this case, he is not authorized to initiate any legal proceedings.

The responsibility of the expert cannot be sought in the case of mechanical, electrical or electronic problems which arise after the expert's report and are unrelated to his intervention or hidden defects if the causes were not detectable during the examination. . The same applies if the expertise operations are carried out on the ground or without dismantling.

In the event of a possible complaint or dispute, we will be able to offer you a mediation procedure and send you the contact details of a mediator.

Mr HUGON is the only interlocutor likely to validate a request for information concerning the files treated.

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